How do I get compensation if my flight is delayed?

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I don’t know about you, but I am actually happy if my flight gets delayed more than 3 hours. I am usually quite flexible and without a fix schedule I don’t mind waiting at the airport knowing that there will be some kind of compensation involved, which in the end will pay for both the flights and part of the holiday.

I have had my fair and square of delayed flights, lost or damaged luggage, even denied boarding twice! But every time I remained calm and thought about the amount of money my wasted time will be paid with.

Because I work online I usually carry my laptop with me wherever I go so if my flight is delayed I just look for a plug around the airport and connect to the internet. There’s always something that is waiting to be done.

 

What are your rights as a passenger?

It’s important to know that you have rights as a passenger and in the EU they are regulated much more than on other continents. You will find the complete list with the passenger’s rights in the Regulation 261/2014 of the European Parliament.

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My flight has been delayed more than 2 hours at departure

If your flight has been delayed for less than 3 hours you will not receive financial compensation.

However, when your flight is announced as delayed more than 2 hours make sure that the airline informs you about your rights and that they also offer you a food voucher. If you buy your own food, make sure to keep the receipts so that you can claim a reimbursement from the airline.

 

My flight has been delayed more than 3 hours at arrival

If your flight has been delayed for more than 3 hours at arrival (this is very important!) then you will receive financial compensation as shows below:

 

Amount in EUR

Distance
250 1 500 km or less
400 More than 1 500 km within the EU and all other flights between 1 500 and 3 500 km
600 More than 3 500 km

 

Also, if the travel disruption happens overnight, then the airline should provide you with accommodation. This happened to me recently, when not only that my flight from London to Bucharest was delayed, but the aircraft that arrived was smaller so me and other 20 people had to be denied boarding. The airline provided taxis to go from one airport to another (as the next flight option was the following day from Luton Airport and we were at Gatwick) and accommodation in a hotel. Besides this, we have also received compensation for the delay.

 

How to ask for compensation on a delayed flight?

There are two options to ask for compensation if your flight is delayed for over 3 hours at arrival. You can either do it yourself or hire a company like Flight Delays Claims 4 U to do it for you. In any case, you should make your claim as soon as possible.

If you do it yourself you will have to contact the airline and either fill in a form on their website or send them an email. You will have to dig a little bit on their website to find this page, but it exists and every airline is obliged to have it. Then you will have to negotiate with the airline.

If you hire a company to do it on your behalf then all you have to do is provide them with some information and wait until the compensation is sent to your account. Also, you should know that if you hire a company you will only pay a percentage of your compensation if the claim is successful.  If it’s not, you won’t pay anything.

 

Disclaimer: This post has been written in collaboration with Flight Delays Claims 4 U.

Some of the links on this website are “affiliate links.” This means that if you click on the link and do a purchase, I will receive an affiliate commission at no extra cost for you. This helps me keep my website running and continue to share my traveling knowledge with you. I thank you for booking your flights or hotels using the links on my website. Regardless, I only recommend products or services I use personally and believe will add value to my readers.

Traveler. Dreamer. Cat lover. Wondering around the world with my backpack and my camera. Contributing to make the world a better place.

39 Comments

  1. And one other bit of advice,stay calm and professional. Don’t act a fool at the ticket counter or the boarding area.
    This will only make you look silly but the airline might you were a unruly passenger and deny you any cash back….

  2. Thank you so much for all the great info on this – I’ve been delayed several times in the past but I’ve never thought to claim, as it never really messed with my plans. I’ll definitely look into this in the future though, if I ever get delayed again! xx

  3. Thank you for the enlightenment to understand when compensation is justified. I guess, there are some circumstances when we should speak up and request compensation while there are situations that we simply have to sit patiently and make the best out of it.

  4. I consider myself lucky that I’ve never had a delayed or cancelled flight (I don’t think I’d cope well with it!) but this is really great information to have handy should it ever happen. My parents have had their plane turn around before and were offered a hotel and food voucher overnight however the airline treated everyone pretty poorly and everyone was hovering around for hours before they decided what to do. Everyone on the flight (pretty much) complained and they did recieve about £500 compensation. A post like this would have been really handy for them at the time!

  5. Never thought that in other countries, you could get paid when your flight’s delayed. My experience was I got an offer of transportation expense or a hotel stay. That was not much of a thing since it was just a domestic flight here in the Philippines. But, I would love to explore and learn if the same goes with other countries. I mean, there are countries with air passengers bill of rights but would you know if there’s a uniform one for all countries?

  6. I really had terrible flight experiences few times and airlines had compensated with meal vouchers or hotels. Though I’ve never heard of Flight Delays Claims 4 U before! Does the company provide service for US airlines too? And how much is their percentage from the claim?

  7. I knew this but I don’t think I’ve ever had a flight that was delayed over 2 hours or more. But this post just made me want to travel even though I hate airports lol.

  8. I didn’t know much about how to claim for compensation for delayed flights but I knew you could, only because of the issues with RyanAir at the moment. I think hiring a company would make the process easier x

  9. My mom actually had a flight that got canceled yesterday. Her friend called in and they were told they couldn’t do anything but then they took to twitter and got a refund!

  10. Luckily I’ve never been delayed but I did have to endure a scheduled 5 hour wait in Dubai airport once. It’s my least favourite airport too. Good to know there’s people who will help you fight your claim if the issue ever arises though.

  11. I will definitely keep these in mind when I have delayed flights. I have been so lucky enough to never experience a long delay, but things happen.

  12. Good to know. I became aware of these policies very lately. Once my flight was canceled by the airlines, and it was a day before my departure date. Though they did refund the amount at a later stage, I was unaware enough,to not ask them to book me a different flight but booking one by myself,at an expensive rate…. I have been pretty cautious since then. Thankfully never experienced a delay though,so far…

  13. It’s important to make more people aware of what their rights are, I will definitely keep these in mind when I have delayed flights.

  14. I’ve never experienced a delay in flight for more than 3 hours, thank God! But I am happy to know that we can actually be compensated for it should this happen. I hadn’t known about this before! You’re right, that is reason to be happy! 🙂 Thanks for this useful info!

  15. Every traveler should know this! Though does this vary on which country your traveling to? Also, I don’t think this applies to my country. I had my experience with delayed flights but I didn’t ever receive any compensation. Also, just wanna know, if I use their service to let them claim my compensation, what benefits do I have? Is it faster processing? Less hassle? Nonetheless, that surely a great option when your stranded.

  16. Amazing I dint know half of this about travelling. My dads refused to get on his flight as I think they had over booked it I wonder if he would be eligible for a claim. xx

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